ASSESSMENT OF THE PRACTICAL SIGNIFICANCE OF THE PROJECT "LEAN POLYCLINIC" IN OUTPATIENT DENTAL PRACTICE
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Abstract
Recently, lean manufacturing principles have been introduced into the healthcare system all over the world. Studying the degree of satisfaction with the quality of medical services provided, it was noted that depending on the region of residence, social status, level of medical institution and category of medical services, the opinion of patients may differ.
The purpose of the study is to assess the degree of satisfaction of patients who have applied for medical care, using the example of a dental polyclinic of a large administrative center, to identify the practical value of the implementation of the federal project "Lean Polyclinic" as a tool to improve the efficiency of the production system of dental services in the healthcare structures of the Altai Territory.
Material and methods. A questionnaire was developed and 360 patients were surveyed with subsequent statistical processing of the results.
Results. According to the results of the survey, it can be concluded that the objectives of the «Lean Polyclinic» project in the state dental clinic of the region were achieved: the registry became open, the waiting time in the queue did not exceed 3 inutes on average; most of the visitors noted good accessibility of dental care due to thoughtful navigation and informative stands, a high level of comfort, good sanitary condition of the polyclinic. The time spent in the clinic, according to the urvey, did not exceed 40 minutes, which on average did not contradict the expectations of visitors; the reception time at the dentist's office in excess of the ppointed time did not exceed 10 minutes; the quality of services provided was recognized by the majority as satisfactory; 93 % of respondents were satisfied with he attitude of the medical staff. At the same time, there are still problems unresolved through the implementation of this project.
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